FAQs

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We know that telehealth wellness is a change for all of us, giving rise to understandable hesitation and questions. We hope these FAQs help put your mind at ease and provide further insight into what you can expect.

How does it work?
Email or call. Before your session, your therapist will send you a link to our secure, confidential, HIPAA-compliant video conferencing platform. We use SimplePractice for our telehealth platform. You can use your computer, iPad, or phone to participate, and you do not need to download any software or subscribe to any service to participate. When your session begins, you can talk to your therapist as you usually would.

Will insurance cover it?
The Carbon Center, LLC accepts Aetna, Cigna, Optum, United Healthcare, Oscar, Oxford Health Plans, and other subsidiaries. Our rates vary, and we offer a limited sliding scale fee-for-service option for low-income families.  A sliding scale is a range of out-of-pocket fees that providers accept based on financial need. 

I’m home with my family/roommates – do you have recommendations on finding a private space to talk?

• We understand that this can be tricky to navigate, and we have a few recommendations.
• Create white noise with a fan or other form of background noise (preferably placed outside the doorway of the room you’re in).
• Consider using headphones or earbuds to keep your therapist's voice private and is only hearable by you.
• Take your session while on a walk, sitting in your car (parked in a safe location), or from a private outdoor space. 

I’m still not sure telehealth sessions are suitable for me – maybe I should wait until I see my practitioner again in person?
It’s understandable to want to continue an in-person connection with your therapist – that’s preferable to us! However, it’s unclear how long this will be our new regular, and during unsettling times like these, support from your therapist may be more valuable than ever. Plus, we don’t want to disrupt the incredible progress you’ve already started. If you’re feeling hesitant to try a telehealth session, we encourage you to try at least one session to see how you feel. We’ve found that telehealth sessions are a bit of an adjustment but provide an excellent way to connect during this time.

GOOD FAITH ESTIMATE  

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.   

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.   

• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.   

• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.   • Make sure to save a copy or picture of your Good Faith Estimate.   For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

What if I need to cancel my session?

CANCELLATION POLICY

I kindly request that you inform me of any cancellations with at least 24-hour notice. Failure to comply with this policy, including no-shows and late cancellations, will result in the client being charged the full session rate ($75-$225 – depends on your session rate as agreed in your initial consultation/or per insurance reimbursement). If there are two or more missed visits within a span of 30 days without any communication, I will conclude the current episode of care and you will need to undergo a new intake assessment to resume services. Additionally, consecutive cancellations of 3 or more may lead to a referral to another agency.

Please be aware that unforeseen emergencies may arise in life. However, I am usually able to accommodate rescheduling within the same week, if necessary. In such situations, I kindly request that my flexibility is not misused, and I expect open communication between us. This is a reminder that I kindly ask for your understanding regarding a one-time accommodation made for your cancellation request and any further occurrences will result in a late cancellation and follow the cancellation policy set forth in this general notice.